🏃 Teman Olahraga — Support (ID)

Pusat Bantuan · Help Center

🇮🇩 Bahasa Indonesia 🇬🇧 English

Pusat Bantuan (Bahasa Indonesia)

Selamat datang di pusat bantuan Teman Olahraga — aplikasi fitness tracker Indonesia dengan Teman AI sebagai pelatih pribadimu. Halaman ini berisi jawaban atas pertanyaan yang sering diajukan dan cara menghubungi kami.

📧 Kontak Dukungan

Email: temanolahraga@gmail.com
Respon biasanya: 1–2 hari kerja
Bahasa: Indonesia & English

❓ FAQ — Pertanyaan Umum

Bagaimana cara mulai merekam aktivitas?Buka tab “Rekam” di tengah bawah, izinkan akses lokasi, pilih jenis aktivitas (Lari/Jalan/Sepeda), lalu tap “Mulai”. Pastikan GPS aktif untuk akurasi terbaik.

Apa itu Teman AI dan apa kelebihannya?Teman AI adalah pelatih virtual berbasis AI yang memahami progres olahragamu. Dia bisa kasih saran latihan, motivasi, recovery, dan jawab pertanyaan seputar lari/jalan/sepeda dalam Bahasa Indonesia. Free user dapat 5 chat/hari, Premium UNLIMITED.

Bagaimana cara berlangganan Premium?Buka tab Klan → tap ikon gear → Upgrade Premium. Pilih paket Bulanan atau Tahunan. Pembayaran via App Store. Premium aktif otomatis setelah pembelian berhasil.

Bagaimana cara membatalkan Premium?BukaSettings > Apple ID > Subscriptionsdi iPhone-mu. Pilih Teman Olahraga lalu Cancel Subscription. Akses Premium tetap aktif sampai akhir periode yang sudah dibayar.

Apakah data lokasi GPS saya aman?Ya. GPS hanya direkam saat kamu aktif merekam aktivitas (tap “Mulai”). Saat tidak aktif, app tidak melacak lokasi. Data disimpan terenkripsi dan tidak dijual ke pihak ketiga. Lihat Kebijakan Privasi.

Bagaimana cara gabung Klan?Tab Klan → cari klan yang kamu mau → tap “Gabung” → masukkan invite code dari admin klan. Free user maksimal 3 klan, Premium unlimited.

Heart Rate Zones saya kosong, kenapa?Set umur di Account Settings dulu (untuk hitung Max HR otomatis), lalu input Avg & Max HR setelah selesai rekam aktivitas (Premium only). Zona akan langsung terhitung di Analytics.

Cara melaporkan postingan atau komentar bermasalah?Di feed, tap ikon 3-dot pada postingan untuk laporkan. Untuk komentar, tap ikon bendera di samping komentar. Admin akan tinjau dalam 24 jam.

Saya lupa password, gimana?Saat ini fitur reset password sedang dipersiapkan. Sementara, kirim email ke temanolahraga@gmail.com dengan subjek “Reset Password” dari email akunmu, dan kami bantu reset manual.

Cara hapus akun?Kirim email ke temanolahraga@gmail.com dengan subjek “Hapus Akun” dari email akunmu. Data akan dihapus permanen dalam 30 hari.

🐛 Laporkan Bug / Saran Fitur

Kirim email dengan subjek “Bug Report” atau “Saran Fitur” ke temanolahraga@gmail.com. Sertakan:

  • Versi iOS & model iPhone-mu
  • Versi app (lihat di Account Settings)
  • Screenshot jika memungkinkan
  • Langkah untuk mereproduksi (kalau bug)

Help Center (English)

Welcome to the Teman Olahraga help center — an Indonesian fitness tracker app with Teman AI as your personal coach. This page contains frequently asked questions and how to contact us.

📧 Contact Support

Email: temanolahraga@gmail.com
Response time: 1–2 business days
Languages: Indonesian & English

❓ Frequently Asked Questions

How do I start recording an activity?Open the “Rekam” tab at the bottom center, allow location access, choose your activity type (Run/Walk/Cycle), then tap “Start”. Make sure GPS is on for best accuracy.

What is Teman AI and what makes it special?Teman AI is an AI-powered virtual coach that understands your training progress. It can give training advice, motivation, recovery tips, and answer questions about running, walking, and cycling — all in Indonesian. Free users get 5 chats/day, Premium gets UNLIMITED.

How do I subscribe to Premium?Go to the Clan tab → tap the gear icon → Upgrade Premium. Choose Monthly or Yearly plan. Payment via App Store. Premium activates automatically after purchase.

How do I cancel Premium?OpenSettings > Apple ID > Subscriptionson your iPhone. Select Teman Olahraga and tap Cancel Subscription. Premium access remains active until the end of your paid period.

Is my GPS location data safe?Yes. GPS is only recorded while you are actively tracking an activity (tap “Start”). When inactive, the app does not track your location. Data is encrypted and never sold to third parties. See Privacy Policy.

How do I join a Clan?Clan tab → search for the clan → tap “Join” → enter the invite code from the clan admin. Free users can join max 3 clans; Premium unlimited.

My Heart Rate Zones are empty, why?First set your age in Account Settings (so we can auto-calculate Max HR), then enter Avg & Max HR after completing a recording (Premium only). Zones will appear in Analytics immediately.

How to report inappropriate posts or comments?In the feed, tap the 3-dot icon on a post to report it. For comments, tap the flag icon next to the comment. Admin will review within 24 hours.

I forgot my password, what should I do?Password reset is being prepared. For now, email temanolahraga@gmail.com with the subject “Reset Password” from your account email, and we’ll help you reset it manually.

How to delete my account?Email temanolahraga@gmail.com with the subject “Delete Account” from your account email. Your data will be permanently deleted within 30 days.

🐛 Report Bug / Feature Request

Email temanolahraga@gmail.com with subject “Bug Report” or “Feature Request”. Include:

  • Your iOS version & iPhone model
  • App version (see Account Settings)
  • Screenshot if possible
  • Steps to reproduce (if bug)

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