Welcome to the Teman Olahraga help center — an Indonesian fitness tracker app with Teman AI as your personal coach. This page contains frequently asked questions and how to contact us.
📧 Contact Support
Email: temanolahraga@gmail.com
Response time: 1–2 business days
Languages: Indonesian & English
❓ Frequently Asked Questions
How do I start recording an activity?Open the “Rekam” tab at the bottom center, allow location access, choose your activity type (Run/Walk/Cycle), then tap “Start”. Make sure GPS is on for best accuracy.
What is Teman AI and what makes it special?Teman AI is an AI-powered virtual coach that understands your training progress. It can give training advice, motivation, recovery tips, and answer questions about running, walking, and cycling — all in Indonesian. Free users get 5 chats/day, Premium gets UNLIMITED.
How do I subscribe to Premium?Go to the Clan tab → tap the gear icon → Upgrade Premium. Choose Monthly or Yearly plan. Payment via App Store. Premium activates automatically after purchase.
How do I cancel Premium?OpenSettings > Apple ID > Subscriptionson your iPhone. Select Teman Olahraga and tap Cancel Subscription. Premium access remains active until the end of your paid period.
Is my GPS location data safe?Yes. GPS is only recorded while you are actively tracking an activity (tap “Start”). When inactive, the app does not track your location. Data is encrypted and never sold to third parties. See Privacy Policy.
How do I join a Clan?Clan tab → search for the clan → tap “Join” → enter the invite code from the clan admin. Free users can join max 3 clans; Premium unlimited.
My Heart Rate Zones are empty, why?First set your age in Account Settings (so we can auto-calculate Max HR), then enter Avg & Max HR after completing a recording (Premium only). Zones will appear in Analytics immediately.
How to report inappropriate posts or comments?In the feed, tap the 3-dot icon on a post to report it. For comments, tap the flag icon next to the comment. Admin will review within 24 hours.
I forgot my password, what should I do?Password reset is being prepared. For now, email temanolahraga@gmail.com with the subject “Reset Password” from your account email, and we’ll help you reset it manually.
How to delete my account?Email temanolahraga@gmail.com with the subject “Delete Account” from your account email. Your data will be permanently deleted within 30 days.
🐛 Report Bug / Feature Request
Email temanolahraga@gmail.com with subject “Bug Report” or “Feature Request”. Include:
- Your iOS version & iPhone model
- App version (see Account Settings)
- Screenshot if possible
- Steps to reproduce (if bug)